It’s interesting — I often come across a perspective, especially when talking project management, that “process” is the solution — “If only we had the right process,” “If only we had the right person to decide on the right process.” I acknowledge that process is important, most importantly a shared understanding of process. But, in my experience, “Process” is not a one size fits all kind of thing — and “Process” does not exist distinct from we humans who work within it.

So – my priority is always the people, listening and understanding client expectations, team skills and abilities, fundamental motivators, competing priorities — and applying or building a collaborative process around that in order to get things done as efficiently as possible. Over time, “process” can then become part of a team or company culture and from there can be scaled to new hires, new teams, and new projects.